Refund and Return Policy
Effective Date: March 3, 2025

At LISTTOPIS, we are committed to providing our customers with high-quality luxury handbags. If you are not completely satisfied with your purchase, we are here to assist you with our refund and return policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition with all tags, protective coverings, and original packaging intact.

  • The return request must be made within 30 days from the date of delivery.

  • Proof of purchase (receipt or order confirmation) is required.

  • Items purchased on sale or clearance are not eligible for return unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support at info@listtopis.xyz with your order details and the reason for the return.

  2. Our team will review your request and provide you with a Return Authorization (RA) number and the return shipping address.

  3. Securely package the item and clearly label the package with the RA number.

  4. Ship the item using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item sent).

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 7-14 business days.

  • Shipping costs are non-refundable unless the item was damaged or defective.

4. Exchanges

  • We allow exchanges only for the same item in a different color or size, subject to availability.

  • If you wish to exchange for a different product, please return the original item for a refund and place a new order.

5. Damaged or Defective Items

  • If you receive a defective or damaged product, contact us within 48 hours of delivery with clear photos of the issue.

  • We will arrange for a replacement or issue a full refund, including shipping costs.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized or customized products

  • Gift cards

  • Items purchased during final sale promotions

7. Late or Missing Refunds

  • If you haven’t received a refund within 14 business days, check with your bank or credit card provider.

  • If the issue persists, contact us at info@listtopis.xyz.

8. International Returns

For customers outside the United States:

  • International returns must also meet the eligibility criteria.

  • Customers are responsible for all return shipping costs, including any customs fees.

  • Refunds will be processed in the original currency used at checkout, but currency conversion differences may apply.

9. Changes to This Policy

LISTTOPIS reserves the right to modify this Refund and Return Policy at any time. Any updates will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about our refund and return policy, please contact us:

LISTTOPIS
Address: 4089 Harron Drive, Baltimore, Maryland, United States
Phone: 443-459-5484
Email: info@listtopis.xyz
Website: https://listtopis.xyz/

By making a purchase from our Website, you agree to this Refund and Return Policy.